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Client Support Representative

Houston, TX, USA Req #176
Thursday, September 5, 2019
DISA Global Solutions is a fast-paced, growing company focused on providing safety and compliance solutions, which include drug and alcohol testing, background screening, occupational health screening, transportation compliance, and safety and substance abuse training. We are headquartered in Houston, Texas with over 300 employees. DISA has specialized in promoting workplace health and safety for over 25 years and has a strong market presence in the energy and transportation sector. We are IT innovators and developed one of the most advanced platforms to support our clients’ access to data. DISA is highly committed to quality and service excellence.  

 DISA employees are offered a competitive pay and benefits package and a fun and exciting place to work. We have a collaborative and team-oriented culture with numerous opportunities of career advancement. We offer monthly appreciation events and strive to provide a learning environment where each employee is encouraged to participate in continuing education and training.
Job Overview: The Client Support Representative provides excellent and prompt customer service by assisting clients with various inquiries and requests within the framework of established client service policies.
A Day in the Life:
  • You will answer incoming phone calls and emails utilizing Cisco and Microsoft Dynamics reporting tools. 
  • You will contribute to the achievement of the client support team’s daily goal of having ninety percent adherence in the Call Center.
  • You will assist clients with navigation/training in a proprietary data management system.
  • You will resolve client issues regarding data reporting and applicable procedures in a timely manor.
  • You will utilize multiple proprietary data management systems to provide a timely response to the client.
  • You will meet key performance indicators for monthly audit scorecard and review.
  • You will recognize and escalate urgent issues to the Client Account Representative and/or Client Accounts Manager or other departments as needed to ensure the highest level of customer service.
  • You will maintain knowledge of Department of Transportation drug testing concepts, policies, procedures, and requirements.
  • You will perform select duties as defined by the Client Account Manager.
Our Ideal Candidate:
  • Has previous Customer Service or Call Center experience.
  • Has intermediate skill level in Microsoft Office Suite.
  • Has excellent Customer Service practices.
  • Has the ability to solve problems quickly and adapt in a fast-paced environment.
  • Is Bilingual (English and Spanish)
  • Has a High school diploma and four years of corporate/retail customer service experience, or an associate degree with two years of corporate/retail customer service experience.
DISA is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.

Other details

  • Pay Type Hourly
  • Houston, TX, USA