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University Services - Representative, Client Support

2800 Black Lake Pl, Philadelphia, PA 19154, USA Req #21
Thursday, February 21, 2019
DISA Global Solutions is a fast-paced, growing company focused on providing safety and compliance solutions, which include drug and alcohol testing, background screening, occupational health screening, transportation compliance, and safety and substance abuse training. We are headquartered in Houston, Texas with over 300 employees. DISA has specialized in promoting workplace health and safety for over 25 years and has a strong market presence in the energy and transportation sector. We are IT innovators and developed one of the most advanced platforms to support our clients’ access to data. DISA is highly committed to quality and service excellence.  

 DISA employees are offered a competitive pay and benefits package and a fun and exciting place to work. We have a collaborative and team-oriented culture with numerous opportunities of career advancement. We offer monthly appreciation events and strive to provide a learning environment where each employee is encouraged to participate in continuing education and training.
Job Title:  Client Support Representative – Call Center
Department:  Client Services
Reports to:  Client Accounts Supervisor
FLSA Status:  Non-Exempt
Position Summary:  Provides excellent and prompt customer service by assisting clients with various inquiries and requests within the framework of established client service policies.
Qualifications required:
  • High school diploma and two (2) years of corporate/retail customer service experience.
  • Intermediate skill level in Microsoft Office Suite
Qualifications desired:
  • University MRO’s proprietary web application experience
Essential functions and responsibilities:
  • Answers incoming phone calls and emails through the call center software
  • Contributes to the achievement of the client support team’s daily goal of having ninety percent (90%) adherence in the Call Center.
  • Provides assistance to clients with the use of University Services Webportal, a proprietary data management system, including but not limited to, providing designated employer representatives with access to the system, and supplying any other needed information to the client in a timely manner
  • Quickly resolves client issues, with regard to data reporting and applicable procedures
  • Maintains knowledge of Department of Transportation drug testing concepts, policies, procedures, and requirements
  • Recognizes and escalates urgent issues to an Account Manager and/or Client Accounts Manager & Client Accounts Supervisor as needed to ensure the highest level of customer service
DISA is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.

Other details

  • Pay Type Hourly
  • 2800 Black Lake Pl, Philadelphia, PA 19154, USA