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Service Desk Analyst

Houston, TX, USA Req #127
Tuesday, August 6, 2019
DISA Global Solutions is a fast-paced, growing company focused on providing safety and compliance solutions, which include drug and alcohol testing, background screening, occupational health screening, transportation compliance, and safety and substance abuse training. We are headquartered in Houston, Texas with over 300 employees. DISA has specialized in promoting workplace health and safety for over 25 years and has a strong market presence in the energy and transportation sector. We are IT innovators and developed one of the most advanced platforms to support our clients’ access to data. DISA is highly committed to quality and service excellence.  

 DISA employees are offered a competitive pay and benefits package and a fun and exciting place to work. We have a collaborative and team-oriented culture with numerous opportunities of career advancement. We offer monthly appreciation events and strive to provide a learning environment where each employee is encouraged to participate in continuing education and training.
Position Overview
The Service Desk Analyst provides support to end users as the first-level point of contact and resolves issues with computer hardware or software. Responds to user inquiries, trouble tickets, telephone calls, and emails.  Assesses issues with IT equipment and applications and helps resolve these issues for users.

A Day in the Life:
You will investigate user problems; identify their source; determine possible solutions; test and implement solutions.
You will perform and/or oversee software and application installation and upgrades.
You will troubleshoot networks, systems and applications to identify and correct malfunctions and other operational difficulties.
You will escalates user support requests to higher-level IT resources if unable to resolve the issue.
You will oversee ticketing system and maintain detailed records of user issues with software and hardware.
You maintain confidentiality regarding the information being processed, stored or accessed by the end-users on the network.
You will assist personnel of other departments as an IT resource.

Our Ideal Candidate:
Has a High school diploma.
Has a minimum of one (1) year of customer service experience
Is technologically savvy.
Has experience with Service Now or other IT ticketing system
DISA is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.

Other details

  • Pay Type Hourly
  • Houston, TX, USA