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Driver Qualification Representative

Houston, TX, USA Req #120
Friday, July 26, 2019
DISA Global Solutions is a fast-paced, growing company focused on providing safety and compliance solutions, which include drug and alcohol testing, background screening, occupational health screening, transportation compliance, and safety and substance abuse training. We are headquartered in Houston, Texas with over 300 employees. DISA has specialized in promoting workplace health and safety for over 25 years and has a strong market presence in the energy and transportation sector. We are IT innovators and developed one of the most advanced platforms to support our clients’ access to data. DISA is highly committed to quality and service excellence.  

 DISA employees are offered a competitive pay and benefits package and a fun and exciting place to work. We have a collaborative and team-oriented culture with numerous opportunities of career advancement. We offer monthly appreciation events and strive to provide a learning environment where each employee is encouraged to participate in continuing education and training.

Job Overview
As a Driver Qualification Representative you will provide clients with excellent and prompt customer service by assisting clients with various inquiries and requests within the framework of established client service policies in the Driver Qualifications Team.

 

A Day in the Life:

  • Answers incoming phone calls, emails, and voice messages. 
  • Contacts clients, company and third-party facilities to retrieve documentation and gather missing data or correct to erroneous data.
  • Aids and trains clients with the use of proprietary web application, including but not limited to handling driver file roster changes, FMCSA driver file requirements, auditor access and reporting options, and supplying any other needed information to the client in a timely manner
  • Quickly resolves client issues with regards to company services, driver qualification files, data reporting, policy and procedures compliance
  • Maintains expert knowledge of Department of Transportation driver file compliance procedures, best practices, and requirements
  • Recognizes and escalates urgent issues as needed to ensure the highest level of customer service
  • Researches and assists billing department with driver file invoice related concerns
  • Establish and communicates protocol updates for client level evaluation changes
  • Establish and communicates account level recommendations and best practice procedures.
  • Other duties as assigned

 

Our Ideal Candidate:

  • Pays high attention to detail
  • Has excellent customer service skills
  • Has intermediate level Microsoft Suite
DISA is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.

Other details

  • Pay Type Hourly
  • Houston, TX, USA