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Regional Account Manager (Northeast)

Baltimore, MD, USA, Cleveland, OH, USA, Pittsburgh, PA, USA, Richmond, VA, USA, Washington, DC, USA Req #344
Wednesday, August 7, 2019

Regional Account Manager


Department: Grocery Sales Division

Reports to:  National Account Manager




Responsible for promoting Community Coffee’s premium products within major retail/grocery and broker/distributor accounts in order to maintain and grow sales.


This description is not intended to be construed as an exhaustive list of responsibilities, duties, or skills required for the position. This position may be changed or assume additional duties at any time. The employee may be requested to perform different or additional duties as assigned.


Duties & Responsibilities

Essential Functions Only:

·         Conducts major retail/grocery account sales calls and makes formal presentations of company pricing, products and promotions to regional or national retail/grocery customers.

·         Implement business strategies to achieve profitable business relationships and identify new revenue opportunities with major accounts.

·         Possess ongoing support to high value clients ensuring they receive high quality customer service

·         Responsible for the direct sales process, aiming at meeting and/or exceeding sales targets

·         Organize visits to current and potential clients

·         Responsible for retaining long-term customer relationships with established clients

·         Maximizes sales at or above planned levels by monitoring and enhancing in-store shelf and display activity.

·         Maintains authorized product distribution in all locations; conducts store audits; maintains/maximizes shelf space; insures proper product rotation in order to prevent out- of-date product; insures on-hand inventory accuracy to minimize “low stocks” and eliminate “out-of-stocks”.

·         Develops and maintains existing account contact relationships through regular communication with key decision-makers, store managers, district managers, appropriate division personnel and third party partners.

·         Communicates all pricing and promotional information to all internal/external points of contact.

·         Prepares and submits market activities, pricing and progress reports.

·         Participates in account events such as coffee tastings, ambassador events, grand openings, complementary coffee service, and any other promotional support. This may include weekends or other high volume retail day.

·         Manages all expenses as related to this position within budget assigned by the Company.


Supervisory Responsibilities
This job has no direct supervisory responsibilities




Education and Experience

·         High School diploma or equivalent required

·         Bachelor’s degree preferred

·         3-5 years Consumer Product Goods experience in a sales environment; or an equivalent combination of education and experience may be considered 

·         Valid driver’s license and acceptable driving record.

·         Knowledge of Microsoft Office Products



Travel Time

Daily local travel in assigned region. Overnight travel up to 20%.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to do the following:



·         Frequently required to walk, use hands to finger, handle or feel objects, tools or controls and talk or hear.

·         Occasionally required to sit; walk, reach with hands and arms, stoop, kneel, crouch or crawl.

·         Frequently lift and/or move up to 35 lbs;

·         Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.


Work Environment


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Field Sales Environment- While performing the duties of this job, the employee occasionally works near moving mechanical parts; in high, precarious places; and in outside weather conditions and is occasionally exposed to fumes or airborne particles; The noise level in the work environment is usually moderate, but may be moderately loud in warehouse areas.



Our Values

Employees should demonstrate behaviors that support established company values.

Our People

We are a high performance company with emphasis on teamwork and employee care.

Our Integrity

We have the courage to always do what is right.

Our Customers

We have a personal commitment to provide exceptional products, services, and solutions.

Our Safety

We champion safe behaviors for ourselves, our fellow employees, and our community.

Our Brand

Everything we do has to be as good as our coffee.

We offer a competitive salary and benefits package including health, dental, vision, life insurance, 401(k), short- and long-term disability, paid time off, employee assistance program, and educational assistance. Community Coffee and its subsidiary companies will provide equal employment opportunities to all applicants without regard to an applicant’s race, color, religion, sex, gender, genetic information, national origin, age, veteran status, disability, or any other status protected by federal or state law. 

Other details

  • Job Family Sales
  • Job Function Grocery Sales
  • Pay Type Salary
  • Required Education High School
  • Baltimore, MD, USA
  • Cleveland, OH, USA
  • Pittsburgh, PA, USA
  • Richmond, VA, USA
  • Washington, DC, USA